Run

Automated Email & SMS

5.0★★★★★5,000+ Google reviews

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By clicking submit, you are providing express consent to be contacted by Charlie Company Media via SMS, call, or email, possibly using automated technology, at the number you provided. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out. See our Privacy Policy and Terms of Service.

No contracts · Unlimited support · Cancel anytime

Automatic
Triggered by what the customer does
Email + SMS
Both channels from one platform
Personal
Every message uses the customer's details
Segments
Send to the right group, not everyone

Campaigns that run themselves

New lead follow-up

A thank-you and next step goes out the moment a lead comes in, before your competitor calls back.

Appointment reminders

Confirmation, reminder and running-late messages by text so no-shows drop.

Review requests

After every completed job, a request for a Google review with a direct link.

Seasonal campaigns

Tune-up reminders, holiday specials and event announcements sent to the right segment.

Re-engagement

Customers you have not heard from in a while get a nudge with an offer.

Two-way texting

Replies land in your integrated inbox so a campaign becomes a conversation.

Setting up a campaign

01

Pick a trigger

New lead, booking, completed job, or a date such as the start of cooling season.

02

Choose the audience

Everyone, or a segment by service, area or status.

03

Personalize the message

Templates filled with the customer's name, service and details.

04

Let it run

Messages send on schedule and results show in your monthly report.

Sharon Boon, Amber Moon Studios
★★★★★
I found solutions to keep me away from the computer. I used to spend a full day each week on administration. Now it is only a few hours.
Sharon Boon, Amber Moon StudiosFitness and wellness studio · Case study
Read the case study

Email and SMS questions

Do customers have to opt in?

Yes. Contacts collected through your site and platform include consent, and every message carries an opt-out.

Can I write my own messages?

Yes. Use the templates or write your own, and your team can help.

How is this different from a newsletter tool?

It is tied to your CRM and calendar, so messages trigger from real events like a booking or a finished job.

Is there a long-term contract?

No. Automated email and SMS is month to month. We work to earn your business every month rather than locking you in.

Who do I talk to when I have a question?

A US-based support team and a dedicated relationship manager who knows your account. Call (210) 480-6345, Monday to Friday, 9am to 5pm Central, or message us from inside your platform.

How do I see what it is doing for me?

Every month you receive a report covering site visits, leads captured, estimates and invoices sent, money collected, messages and appointments. You can also sign in to your platform at any time.

Mobile app

Get the Charlie Company Business Platform app

Good morning 4 things need you today New lead · GoogleTap to respondBooking confirmedTap to respondInvoice paid $769Tap to respondNew 5★ reviewTap to respond Open dashboard

Follow up with every lead automatically